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Privacy Policy

Last updated: February 2026

At SereneMind, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Singapore's Personal Data Protection Act (PDPA).

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and other contact details
  • Health Information: Information related to your mental health, medical history, and therapeutic needs that you share with us
  • Appointment Information: Booking details, session notes, and treatment records
  • Payment Information: Billing details and payment history
  • Website Usage Data: Information about how you interact with our website, including IP address and browser type

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide mental health services and therapy
  • To schedule and manage appointments
  • To communicate with you about your care
  • To process payments and billing
  • To improve our services and website
  • To comply with legal and regulatory requirements

3. Confidentiality of Therapy

All information shared during therapy sessions is confidential. We will not disclose your therapy records without your written consent, except in the following circumstances required by law:

  • If there is a risk of harm to yourself or others
  • In cases of suspected child abuse or abuse of vulnerable adults
  • When required by court order or legal process

Your therapist will explain these limits of confidentiality at the start of therapy.

4. Data Protection

We implement appropriate security measures to protect your personal information, including:

  • Secure, encrypted storage of electronic records
  • Password-protected access to client files
  • Secure video platforms for online therapy sessions
  • Limited access to records on a need-to-know basis
  • Regular security reviews and updates

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Therapy records are typically retained for a minimum of 6 years after your last session, in accordance with professional guidelines.

6. Your Rights Under PDPA

Under Singapore's PDPA, you have the right to:

  • Access: Request access to your personal data
  • Correction: Request correction of inaccurate data
  • Withdrawal: Withdraw consent for data collection (subject to legal exceptions)

To exercise these rights, please contact us at the details provided below.

7. Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

  • To trusted service providers who assist us in operating our website and conducting our business
  • When required by law or to protect our rights
  • With your explicit consent

8. Online Therapy

For online therapy sessions, we use secure, encrypted video platforms. We recommend that you:

  • Join sessions from a private location
  • Use a secure internet connection
  • Not record sessions without mutual consent

9. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

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