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Terms of Service

Last updated: February 2026

Welcome to SereneMind. By accessing our website or using our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Services

SereneMind provides mental health counselling and psychological services, including but not limited to:

  • Individual therapy
  • Couples therapy
  • Family therapy
  • Group therapy
  • Psychological assessments
  • Coaching services

Our services are provided by qualified mental health professionals registered with relevant professional bodies in Singapore.

2. Appointment Booking

When booking an appointment with SereneMind:

  • You agree to provide accurate and complete information
  • Appointments are confirmed upon receiving confirmation from us
  • You are responsible for attending your scheduled appointments

3. Cancellation Policy

We understand that circumstances may change. Our cancellation policy is as follows:

  • 24+ hours notice: No charge for cancellation or rescheduling
  • Less than 24 hours notice: Full session fee may be charged
  • No-show: Full session fee will be charged

We understand emergencies happen. Please contact us as soon as possible if you need to cancel.

4. Fees and Payment

  • Session fees are outlined on our Pricing page and may vary by service and therapist
  • Payment is due at the time of service unless otherwise arranged
  • We accept cash, PayNow, bank transfer, and major credit cards
  • We can provide receipts for insurance reimbursement where applicable

5. Confidentiality

All information shared during therapy is confidential and protected under professional ethical guidelines and Singapore law. Exceptions to confidentiality are limited to:

  • Risk of harm to self or others
  • Suspected abuse of children or vulnerable adults
  • Court orders or legal requirements

Please refer to our Privacy Policy for more details.

6. Professional Boundaries

To maintain the integrity of the therapeutic relationship:

  • Our therapists do not engage in dual relationships with clients
  • We do not provide services to close friends, family, or business associates
  • We maintain professional boundaries at all times

7. Limitations of Services

Please note:

  • Our services are not a substitute for emergency medical care
  • If you are in crisis, please call the Samaritans of Singapore (SOS) at 1800-221-4444 or go to your nearest emergency department
  • Therapy outcomes vary and we cannot guarantee specific results
  • Self-assessment tools on our website are for informational purposes only and do not constitute diagnosis

8. Online Services

For online therapy sessions:

  • You are responsible for ensuring a private, secure environment
  • You must have reliable internet access and compatible technology
  • Sessions may be rescheduled if technical issues prevent delivery
  • Online services may not be suitable for all clients or conditions

9. Website Use

When using our website:

  • Content is for informational purposes only and not medical advice
  • You may not copy, reproduce, or distribute our content without permission
  • We are not responsible for third-party websites linked from our site

10. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of SereneMind and protected by copyright laws.

11. Limitation of Liability

SereneMind and its therapists shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website, to the fullest extent permitted by law.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Singapore.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

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